The Mulberry Group, incorporating Mulberry Events, Mulberry Hospitality and Ethical Events

Course title

Communication Mastery

Course overview

To develop communication mastery techniques for your people in a fun, engaging and very interactive manner. Mix of dynamic learning, discussion, break out groups and experiential learning. Communication Mastery is one of, if not the key to building relationships, high performing  teams, leadership skills, key client relationships, customer service and increasing sales.

Duration

One full day.

Pre work

None required

Tailored

Ideally one full day, but can be broken down into two or three short chunks to be run in quick succession over 4-6 weeks. Can be further tailored to be more specific in terms of sales, team work or leadership, and tailored for the skill level of the group.

Target audience

Graduates, managers, directors, sales teams, personal assistants, project leaders, marketing teams – in fact, any body who needs to work with or influence others; takes client briefs; has contact with any clients or suppliers; needs to give or receive feedback; needs to listen to others; needs to negotiate or influence others with integrity.

Numbers

Works well with groups of 6-100, subject to needs and seniority.

Course content

Participants will learn and practice a variety of skills that add up to communication mastery, including;

Listening skills                                          Conflict resolution

Body Language                                        Sat Nav voice

Identifying needs                                      Simple negotiation skills

Understanding needs versus wants         Feedback skills – giving & receiving

‘The quality of my life, is the quality of my communication’ Tony Robbins.

The degree to which people manage their relationships is very often the degree to which they are successful in business and life. Communication Mastery directly effects the interaction with others, specifically clients and colleagues, and therefore the bottom line of your business.

Itinerary

A full day, or three 2.5 hour sessions to suit.

Course outcomes

Developing communication mastery skills will reduce conflict, misunderstanding, sick days and personality clashes which amounts to the biggest reducible cost in business today, whilst at the same time increasing trust, motivation, customer satisfaction, rewarding relationships, performance and productivity. Individuals will enjoy greater success in relationships, with less stress and an increased sense of self worth. Clients will benefit from a more rewarding relationship with your CRMs, sales and support staff. Your business will experience speedier transactions and increased productivity.

Location

Any suitable venue, hotel, conference centre or meeting room.

Facilitators

Lead facilitator PJ Stevens, supported by a number of excellent and highly skilled trainers and facilitators, who are skilled in tools such as MBTI, SDI, Belbin, Coaching, TMSDI, soft skills training & developing Communication Mastery. We recommend 1:20 ratio in training.

Price Guide

Communication Mastery: a one-day programme please contact us for prices for 20-50 pax

please contact us for costs for 100 people, in one session with break out groups delivered by one Lead Trainer and four facilitators, plus printed materials / books (as above)

Expenses, venue fees and travel will be additional charges

Additional notes

The success of Communication Mastery can be measured by you in-house, or by using tools such as Work with Me, Satisfaction at Work or Motivation at Work surveys, available on line. Communication Mastery can be run as a stand alone session, or linked into SDI training and development, coaching programmes, 360-degree feedback, culture change, management development, sales training or goal achievement. Any body who communicates with any body else can benefit from Communication Mastery.

Course title

SDI – Strength Deployment Inventory

Being skilled in relationships is fundamental to business success and impacts directly on productivity, morale and bottom line.

Course over view

Described by one client as ‘Probably the best performance workshop I have seen at the Bank in 18 years’, the workshop is based on the work of Elias Porter PhD. Clients will learn to understand their motivational value system and the motivation (needs) of others to build strong and motivated teams, effective relationships and increase performance. A Swiss client audited our SDI programme and noted that ‘Staff engagement had doubled in 12 months’ during the 22 workshops for over 500 staff.

Duration

Introductory half day session, one-day or two-day programmes – to suit your needs and outcomes. The ideal two-day programme offers significant ROI, as clients have time to fully experience, practice and develop the skills and confidence to be able to use them at work.

Follow up coaching, support, development workshops and on-line measurements are readily available.

Pre work

None required

Tailored

The SDI tool is a fabulous foundation from which to build a variety of tailored programmes delivering communication skills, motivation, conflict resolution, feedback skills, listening skills, relationship awareness theory, leadership, customer service and sales. The basis of the programme is relationships and how to manage them to increase motivation, self esteem, performance and productivity within individuals and teams. Based on Porters Relationship Awareness Theory, the model is proven and valid.

Target audience

Everyone! Any one who has any interaction with any other person will benefit from this programme. If we were only allowed to deliver one type of programme ever again, it would contain the SDI. Its that good!

Numbers

From small teams to whole companies – the more people who attend the programmes the bigger the pay-offs for your people and your business. Ideal group sizes are 12-20, with some companies putting many hundreds of people through the programme.

Course content

The workshops are a highly interactive, dynamic and motivational mix of activities, discussions and facilitated learning that can be offered as very effective teambuilding sessions or used as part of a significant development programme to directly effect your bottom line. Based on the SDI, the course content can be delivered simply in a day, or more extensively and memorably over two-days. Benefits include;

Make the link between relationship skills and business success

• Capitalize on the diversity of styles in the work place
• Communicate effectively
• Reduce stress and conflict at work
• Build interpersonal skills
• Create awareness of people’s styles and motivation
• Understand people’s differences and build the team on those strengths
• Improve key client relationships
• Learn to influence with integrity
• Look at and develop successful leadership and management styles

Itinerary

To suit you, from half a day to two full days, or can be offered in smaller chunks to suit the business needs.

Course outcomes

To develop relationship awareness, improve communication skills, leadership and to develop engaged and motivated staff and clients. Every business is a people business, and its people that drive a business forward or slow it down. 25% of a managers time is wasted to unwarranted conflict and 60% of performance related issues have their roots in poor interpersonal skills, misunderstanding and ‘conflict’. On the longer sessions we help clients the most valuable tool in relationships today – giving and receiving feedback. If you want one tool to change your business now; invest in your people with a feedback skills session. Our clients say the results of this session are astounding.

Individuals to be better motivated, more open to change, receptive to feedback and taking ownership for their issues. Teams to have a stronger sense of identity, an improved self-belief and operating with greater trust, openness and collaboration. Operations to be faster, more flexible, more reliable and cheaper. The organisation to have reduced absenteeism and staff turnover, a happier more productive workforce and an improved bottom line.

Location

At any office, conference, hotel or training venue, anywhere in the world.

Facilitators

Lead SDI trainer and facilitator PJ Stevens, or a host of other very skilled and highly qualified SDI facilitators. PJ Stevens is described by one client as ‘One of the top ten SDI Trainers in Europe’

Price Guide

Full day workshops 12 -20 participants.

Please contact us for prices

Follow up days and additional facilitatorsalso available on request

SDI Books and charts £20 per head. Rewarding Relationships materials £20 per head.

*Measure the success of the Programme and the development of your teams using the Satisfaction at Work Survey, now available online! The S@W measures seven key criteria for developing engaged, motivated and willing teams.

expenses, venue fee and travel will be additionally charged..

Additional notes

Your SDI session can be integrated with activities such as Rope Courses, Sailing and Mobile team challenges to expand the memorable learning and retention. It can be linked into personal development, leadership training, problem solving, culture change and business growth scenarios. Sessions can last from a few hours to a year, delivering a compliment of performance coaching workshops to impact on your people, performance and productivity.

The SDI progamme is also available through us, as Rewarding Relationships, the wonderful programme developed by Shay McConnon based on SDI and using his many years experience as a trainer, psychologist, magician, key note speaker and leadership guru.

“The ability to work with people is as purchasable a commodity as coffee or sugar, but I'll pay more for it than any other ability under the sun.” 

John D. Rockerfeller